At link joy, your privacy is not merely a legal obligation — it is a core value we uphold. This document clearly explains how we collect, use, store, and protect your personal information.
Six core pillars that underpin how we safeguard and respect the privacy of every link joy player.
You have full rights to access, correct, and delete the personal information you have provided to link joy. We provide a straightforward process for you to manage your own data at any time through your account settings.
All communications between your device and link joy servers are protected by 256-bit SSL encryption — the same security standard used by banking institutions. Your data cannot be intercepted or read by any third party during transmission.
Link joy has never and will never sell, rent, or transfer player personal information to third parties for marketing or commercial purposes. Your data is used solely for the purposes stated in this privacy policy.
Player information is stored on servers protected by layered access controls, 24-hour monitoring, and regular backup systems. Only authorized personnel may access player data, and every access is logged for audit purposes.
Link joy's privacy policy is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all our data handling practices meet the legal requirements applicable in Malaysia.
In the event of any data breach that may affect your information, link joy will notify you promptly via your registered email and take the appropriate remedial action without delay.
Have questions about your privacy?
Note: This Privacy Policy applies to all users of the link joy platform, including the website and mobile app. By using our services, you agree to the data collection and usage practices described here.
Link joy only collects information that is genuinely necessary to provide a safe, efficient, and legally compliant service. We do not collect excessive information unrelated to the platform's operational purposes.
| Type of Information | Example | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | Required (KYC) |
| Contact Information | Email address, mobile phone number | Required |
| Financial Information | Bank account number, bank name, account holder name | Required (Withdrawal) |
| Address Information | Current residential address | Required (advanced KYC) |
| Verification Documents | Copy of ID card, utility bill, bank statement | Required during verification |
When you use the link joy platform, our systems automatically record certain technical information required for platform operation and security, including:
Your information is collected through clear and transparent channels. We do not use hidden or deceptive data collection methods.
Most of the information we hold is provided directly by you during the link joy account registration process, identity verification (KYC), fund withdrawal requests, interactions with the customer support team, and participation in promotional programs or competitions.
The link joy platform uses industry-standard technologies such as cookies, tracking pixels, and server logs to automatically collect usage data. This information is used solely to improve platform performance, detect potential security threats, and understand general usage patterns. See Section 7 for more information on cookie usage.
In certain cases, link joy may receive your information from licensed third-party identity verification providers, recognised payment processors, and fraud prevention service providers. All such third parties are bound by strict data protection agreements with link joy.
Link joy uses the information collected for legitimate and specific purposes. We will not use your data for any other purpose without obtaining your consent first.
You may withdraw consent to receive marketing communications at any time via the notification settings in your account. However, account security and transaction-related communications cannot be opted out of, as they contain essential information.
Link joy does not sell or transfer player personal information to third parties for their own marketing purposes. Information sharing only occurs in limited situations and with strict controls in place.
To operate the platform effectively, link joy works with selected service providers that assist with payment processing, identity verification, cloud computing services, and platform analytics. All such providers are bound by data confidentiality agreements and are only permitted to use your information for purposes designated by link joy.
Link joy may be required to disclose certain information to government authorities, law enforcement agencies, or courts when directed to do so by applicable Malaysian law. In such circumstances, we will disclose only the minimum information necessary.
In cases where the security of the platform or other players is at risk, link joy reserves the right to share necessary information with parties involved in fraud or cybercrime investigations, including relevant financial institutions and security agencies.
Our Guarantee: link joy has never and will never sell, rent, or transfer player lists or personal data to advertisers, marketing companies, or third-party data brokers under any circumstances.
We continuously invest in security infrastructure to ensure that link joy player data is always protected against unauthorized access, loss, or damage.
The link joy platform uses 256-bit SSL/TLS encryption for all data communication between your browser or app and our servers. Sensitive data such as financial information is stored in encrypted format using AES-256 encryption standards. Player passwords are never stored in plain text — instead, irreversible cryptographic hashing methods are used.
Access to player data within link joy's internal systems is restricted based on the principle of least privilege — meaning staff can only access data strictly necessary for their role. All access to sensitive data is logged and actively monitored by our security team.
The link joy security system operates around the clock to detect suspicious activity, intrusion attempts, and abnormal usage patterns. Any detected threats are responded to immediately by our dedicated security team.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and link joy's privacy policy, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you have the right to request that we correct it promptly.
You may request the deletion of your data, subject to applicable legal retention obligations.
You have the right to object to the processing of your data for marketing or profiling purposes at any time.
You may request your data in a structured format that can be transferred to another platform.
In certain circumstances, you may request that we temporarily restrict the processing of your information.
To exercise any of the above rights, contact our privacy team via email at [email protected] stating your request clearly. We will respond within 14 business days.
The link joy platform uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and ensure the security of your session.
| Cookie Type | Purpose | Storage Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and account security | Until logout |
| Preference Cookies | Saving your language preferences and display settings | 12 months |
| Analytics Cookies | Analyzing usage patterns for platform improvement | 6 months |
| Security Cookies | Detecting suspicious login attempts | 30 days |
You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the link joy platform, and you may be unable to log in or use certain features properly.
Link joy retains your personal information only for as long as it is needed for the purposes stated in this privacy policy or as required by applicable Malaysian law.
Active account data is retained for as long as your account remains active. Following account closure, we retain certain records for the minimum period required by Malaysia's anti-money laundering laws and relevant financial reporting obligations — typically no less than 5 years from the date of the last transaction.
Once the required retention period expires, link joy will securely delete or anonymise your personal information using methods that ensure the data cannot be recovered. You may request early deletion by contacting us, subject to an assessment of applicable legal obligations.
Link joy reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any changes will take effect as soon as the updated version is published on this website.
For material amendments — that is, changes that significantly affect how we handle your data — link joy will notify you via your registered email or an in-platform notification at least 14 days before the changes take effect. This gives you sufficient time to review the changes and make an informed decision about your continued use of the platform.
Your continued use of the link joy platform after the effective date of any amendments is considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding how link joy handles your personal information, we encourage you to contact us directly. Our privacy team is ready to assist and will work to resolve any issues promptly and transparently.
You may reach the link joy privacy team via:
We are committed to responding to all privacy-related inquiries within 3 business days and resolving more complex complaints within 14 business days. If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia.
With a transparent privacy policy and top-tier security systems, you can play at link joy with complete confidence. Register today and experience the difference.